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Updated: Aug 05, 2026

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Oracle 1Z0-996-20 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle Utilities Customer Cloud Service 2020 Implementation Essentials
Exam Number:1Z0-996-20
Real Exam Qty:60
Passing Score:68%
Available Languages:English
Exam Price:USD 245
Related Certifications:Oracle Utilities Customer Cloud Service 2020 Certified Implementation Specialist
Exam Format:Multiple Choice, Scenario-Based Questions
Certificate Validity Period:Oracle Cloud Certifications are typically valid for 18 months
Exam Duration:90 minutes
Sample Questions:Oracle 1Z0-996-20 Sample Questions
Exam Way:Pearson VUE testing center or Oracle online proctored exam
Pre Condition:No formal prerequisite exam required. Oracle recommends practical experience with Oracle Utilities Customer Cloud Service implementations.
Official Syllabus URL:https://education.oracle.com/oracle-utilities-customer-cloud-service-2020-implementation-essentials/pexam_1Z0-996-20

Topics of Oracle 1Z0-996-20: Oracle Utilities Customer Cloud Service 2020 Implementation Essentials Exam

The Oracle 1z0-996 certification exam is based on the learning, key topics, and activities encountered during oracle pieces of training and implementations. The following are the major topics and sub-skills that a candidate should study for the examination. These topics will give the candidates a clear view of which topics and skills one should focus on for the certification.

  • Adjustments Ability to configure and manage payment adjustments
  • Payments Manage and Maintain Payments Manage Overpayment and Payment Distribution
  • Devices and Measuring Concepts Explain the measuring component and its structures Explain the relationship between devices and measuring components Explain different types of measuring components Ability to Configure device types Ability to Configure measuring component types Ability to Configure device config type Ability to associate measuring component to the device
  • Usage Explain the usage calculation process Explain usage transactions and usage subscriptions Use Get Scalar Details usage rule and retrieve scalar measurements for scalar internal measuring components
  • Operational Device Management Explain assets and components Explain specifications and asset relationships
  • Measurements Explain differences between initial measurements, final measurements, and usage Explain the high level process of loading measurements to calculating usage Explain derived values and their association with the final measurements Create a new derive value algorithm Explain different types of IMDs and the differences between them Explain IMD exception status and Automatic Retry functionality
  • VEE Explain the difference between critical validations, validation rules, and their executions Explain the concept of VEE process Ability to configure VEE groups containing base package VEE rules Ability to apply VEE group to device or device types Ability to configure eligibility criteria and criteria field value retrieval algorithms Explain categories of IMD exceptions
  • Rates Manage and Apply Rates for individual commodities and customers Apply Proration Apply Bill Factors
  • Billing Maintain and Manage Bill Segments Complete Bills
  • Monitor Overdue Debts Ability to Configure and Manage Credit & Collections Manage Payment Arrangements and Pay Plans
  • Financial Transactions Manage and Maintain Financial transactions
  • Customer Information Manage and Maintain Customer information based on the needs and requirements
  • Usage Subscription Explain usage subscriptions Explain relationships between measuring components, service points, and usage subscriptions Set up and design admin data required to configure a usage subscription
  • Service Points and Install Events Explain the concept of the install event Describe the relationship between devices and service points
  • Fieldwork and Service Order Management Explain Service Order Activity Explain Service Order Children's Activities The candidate needs to go through and be proficient in every topic.

The 1z0-996-20 practice exams are designed to render the actual examination experience familiar to students. According to statistics, most students fail the fear of the unexpected not because of their training, but because of exam anxiety. Notes and practice exercises for the 1z0-996 exam dumps should be prepared. Certification assessment matters are focused on real-world situations which deal with real-time challenges, so it is really important for the applicant to have realistic expertise and understanding of operating in the area of customer cloud technology with Oracle utility applications alongside all the educational materials and tutorials.

How to Prepare Oracle 1Z0-996-20: Oracle Utilities Customer Cloud Service 2020 Implementation Essentials Exam

Preparation Guide Oracle 1Z0-996-20: Oracle Utilities Customer Cloud Service 2020 Implementation Essentials Exam

Introduction

The 2019 Implementation Essentials Certification Exam of Oracle Services Customer Cloud Service certifies that the applicant understands Oracle Services Customer Cloud technologies. The Oracle 1z0-996 Exam is also called this credential and it is a benchmark for employees worldwide recognized experience and skills. Oracle is a global US information technology corporation with headquarters in California. Oracle is a global organisation developing enterprise tech apps. Oracle offers a range of cloud technologies and platforms as well as hardware and resources that help businesses grow their operations. Data management, business analytics, IT operations management, enterprise resource planning, security, and emerging technologies are the focus of Oracle's applications. Oracle is best known for its cloud software and technology. Oracle Cloud, a relational Database Management System (DBMS), is one of the most popular corporate database products. Oracle also designs and installs software and solutions for middle-stage information management systems, CRM systems (HCM), enterprise resource planning systems (ERP), and supply chain management systems (SCM). A Multi Model Database Management System is the Oracle Database Foundation, widely known as Oracle Database Management System (DBMS). It is a commonly used database to carry out database analysis and data storage functions. Oracle Database is available on server, premises or a mixed cloud system through a variety of service providers. This exam guide gives a brief introduction to the topics of 1z0-996-20 practice exams and 1z0-996-20 exam dumps.

For more info, visit:

Oracle Utilities Customer Cloud Service 2020 Implementation Essentials Person VUE

Oracle Education

Reference: https://education.oracle.com/oracle-utilities-customer-cloud-service-2020-implementation-essentials/pexam_1Z0-996-20

Introduction to Oracle 1Z0-996-20: Oracle Utilities Customer Cloud Service 2020 Implementation Essentials Exam

The knowledge needed to implement and configure the services has been shown by a Certified Customer Cloud Service 2020 Specialist from Oracle Utilities, which covers customs information and financial transactions management, billing, managing rates and payments, monitoring overdue debt, equipment & components, measurements, VEE, use, fieldwork and service order management and optional measuring. Existing preparation and expertise in the profession is strongly recommended. The practice exams are designed to render the actual examination experience familiar to students. According to statistics, most students fail the fear of the unexpected not because of their training, but because of exam anxiety. Notes and practice exercises for the 1z0-996 exam dumps should be prepared. Certification assessment matters are focused on real-world situations which deal with real-time challenges, so it is really important for the applicant to have realistic expertise and understanding of operating in the area of customer cloud technology with Oracle utility applications alongside all the educational materials and tutorials.

Oracle 1Z0-996-20 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Field Activities and Service Orders15%- Operational Processes
  • 1. Manage fieldwork activities
  • 2. Coordinate workforce operations
  • 3. Configure service order management
Topic 2: Customer Information and Financial Management18%- Customer Account Management
  • 1. Manage financial transactions
  • 2. Handle customer service processes
  • 3. Manage customer information
  • 4. Configure customer accounts
Topic 3: Operational Device Management and Integration15%- System Administration
  • 1. Implement business processes
  • 2. Manage operational device management
  • 3. Configure integrations
  • 4. Monitor application operations
Topic 4: Credit and Collections10%- Debt Management
  • 1. Configure collection processes
  • 2. Manage payment arrangements
  • 3. Monitor overdue debt
Topic 5: Devices, Metering and Usage20%- Meter Data Management
  • 1. Manage usage calculations
  • 2. Configure measurements
  • 3. Validate, Estimate and Edit (VEE) processes
  • 4. Manage devices and measuring components
Topic 6: Billing, Rates and Payments22%- Billing Configuration
  • 1. Process payments and adjustments
  • 2. Configure billing cycles
  • 3. Manage rates and pricing structures
  • 4. Manage bill generation

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