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Updated: Jul 21, 2026
No. of Questions: 59 Questions & Answers with Testing Engine
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Avaya 3000-3 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Small and Medium Enterprise (SME) Communications Solutions Exam |
| Exam Number: | 3000.3 / 3000-3 |
| Certificate Validity Period: | Retired since June 23, 2012 |
| Related Certifications: | Avaya IP Office Implementation Avaya SME Communications Solutions |
| Available Languages: | English |
| Real Exam Qty: | 59 |
| Exam Price: | $125 USD |
| Exam Format: | Multiple Choice, Scenario-based |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Recommended Training: | Avaya IP Office Implementation Training |
| Exam Registration: | Avaya Learning Pearson VUE |
| Sample Questions: | Avaya 3000-3 Sample Questions |
| Exam Way: | Previously delivered via Pearson VUE testing centers; exam retired June 23, 2012 |
| Pre Condition: | No mandatory prerequisites; recommended experience with Avaya IP Office and SME communication systems |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Telephony & Messaging Applications | 15% | - Meet-me conferencing and CCR reporting - One-X Portal and user applications - VoiceMail Pro and auto attendant |
| Topic 2: IP Office Hardware & Components | 15% | - Control units and expansion modules - Power options and hardware compatibility - Interface cards and endpoint support |
| Topic 3: Solution Design & Architecture | 20% | - Site topology, scalability, and capacity planning - Small Community Network (SCN) design - IP Office platform selection and sizing |
| Topic 4: Maintenance & Troubleshooting | 10% | - Common issue resolution - Performance verification - Fault diagnosis and monitoring |
| Topic 5: Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - Licensing and feature activation - System setup, user and extension configuration |
| Topic 6: Infrastructure Data Gathering | 15% | - Customer productivity and business requirements - Data network assessment and integration needs - Existing PBX, dial plan, and telecom infrastructure |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading?(Choose four.)
A) if older IP Office applications are to be supported
B) if hardware is compatible with the new version of IP Office
C) if telephones need to be upgraded thereby increasing downtime
D) if telephones and system features have changed between loads
E) if all licenses will need to be renewed
2. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
A) IMAP
B) HTTP
C) POP3
D) MAPI
3. The Customer Call Reporter (CCR)server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?
A) http://192.168.42.100/CCRWebClint
B) https://localhost/CCRWebAgent
C) http://localhost/CCRWebAgent
D) http://192.168.42.100:8080/inyama/inyama.html
E) http://192.168.42.100:8888
4. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?
A) System Monitor with ISDN L3 filter options enabled
B) System Monitor with default filters
C) Debug Manager on DTE port
D) SSA Snapshot
5. Which two are power option for IP telephones on the IP Office? (Choose two.)
A) Class "B"24 Volt power supply
B) Class "A"24 Volt power supply
C) 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
D) Power-over-Ethernet switch conforming to 802.3af standards
Solutions:
| Question # 1 Answer: A,B,C,D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C,D |
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