Passing exam with 33810X latest training materials
Prepare and pass exam with our Avaya 33810X training material, here you will achieve your dream easily With TrainingQuiz!
Updated: Jul 28, 2026
No. of Questions: 50 Questions & Answers with Testing Engine
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Avaya 33810X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Contact Center Solution Design Exam 33810X |
| Exam Number: | 33810X |
| Exam Format: | Multiple choice, Scenario-based questions |
| Available Languages: | English |
| Sample Questions: | Avaya 33810X Sample Questions |
| Exam Way: | Proctored exam (online or authorized testing center depending on region) |
| Pre Condition: | Recommended familiarity with Avaya Aura platform and contact center fundamentals; prior experience in telephony or unified communications is beneficial. |
Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Integration | - CRM and third-party systems
|
| Topic 2: Operations and Maintenance | - Troubleshooting and optimization
|
| Topic 3: Solution Design Requirements | - Design considerations
|
| Topic 4: Contact Center Architecture Overview | - Avaya Aura Contact Center components
|
Avaya Aura® Contact Center Solution Design Sample Questions:
1. A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)
A) Worry
B) Uncertainty
C) Fear
D) Anxiety
E) Doubt
2. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?
A) Email and Web Communication
B) AACC High Availability
C) Avaya Presence Service
D) Microsoft Lync Integration
3. When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?
A) Microsoft Internet Explorer 11.0 32 bit
B) Google Chrome 74.0 64 bit
C) Firefox 66.0 32 bit
D) Microsoft Edge 64 bit
4. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)
A) What are the customer support pain points?
B) What Is the IVR name?
C) What are the agent performance reporting requirements?
D) What is the percentage of customer support Issues that are resolved In one call?
E) Which system support click-to-call from the web?
5. Refer to the exhibit.
AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?
A) It Is anchored In the Media Server.
B) It Is anchored In the G450.
C) It Is anchored In the Media Processing Platform.
D) It Is anchored in the Session Manager.
Solutions:
| Question # 1 Answer: A,C,E | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B,C,E | Question # 5 Answer: D |
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