Passing exam with GCP-GC-ADM latest training materials
Prepare and pass exam with our Genesys GCP-GC-ADM training material, here you will achieve your dream easily With TrainingQuiz!
Updated: Sep 09, 2026
No. of Questions: 62 Questions & Answers with Testing Engine
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The professional and accurate GCP-GC-ADM Training Materials with the best precise contents is helping canidates pass for sure!
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Certification Topics of Genesys GCP GC ADM Exam
Awareness of Genesys GCP GC ADM exam topics is the only way you can get a passing score. These topics include:
- Issues with the process of achieving the certification 20%
- Issues that professionals face while working on this technology 10%
- The benefits of the GCP certification 10%
- The importance of Genesys GCP certification 50%
- Miscellaneous information about GC-ADM exam and related issues 10%.
Genesys GCP-GC-ADM Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud Certified Professional - Contact Center Administration |
| Exam Number: | GCP-GC-ADM |
| Exam Price: | 249-250 USD |
| Available Languages: | English, Japanese |
| Exam Format: | Multiple-choice, Multiple-answer, Scenario-based |
| Real Exam Qty: | 45-60 |
| Passing Score: | 65%-70% |
| Exam Duration: | 90-120 |
| Certificate Validity Period: | 2 years |
| Related Certifications: | GCP-GC-REP GCP-GC-IMP |
| Recommended Training: | Genesys Cloud Contact Center Administration Course |
| Exam Registration: | Genesys Beyond Certification Portal Pearson VUE Registration |
| Sample Questions: | Genesys GCP-GC-ADM Sample Questions |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; Genesys Cloud Certified Associate (GCA-GC) recommended plus 3-6 months hands-on experience |
| Official Syllabus URL: | https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin |
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Prerequisites of Genesys GCP GC ADM Exam
We know that in order to pass the GCP certification exam, you need to satisfy the prerequisites. These prerequisites are mentioned below.
- You must have job experience in the industry.
- You must be aware of all exam topics.
- Study materials are available free of cost on our website.
- Our product will help you excel in today's competitive environment.
The Process of Configuring Genesys GCP GC ADM exam
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Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting, Analytics & Quality Management | 10% | - Standard and custom reports - Quality evaluation and recording - Dashboards and real-time monitoring |
| Topic 2: Genesys Cloud Platform Overview & Architecture | 20% | - Contact center licensing models - Security and compliance fundamentals - Platform components and services |
| Topic 3: Contact Center Configuration & Routing | 25% | - Wrap-up codes and after-call work - Queues, skills, and language routing - ACD processing and flow design |
| Topic 4: Telephony, Trunks & Outbound | 10% | - SIP trunks and phone configuration - Campaign and contact list setup - Outbound dialing modes |
| Topic 5: Architect Flows & IVR | 20% | - Data actions and integrations - Inbound/outbound call flows - Prompts, menus, and self-service |
| Topic 6: User, Roles, and Permissions Management | 15% | - Agent and supervisor configuration - Role-based access control - Organizations, divisions, and sites |
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