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Updated: Aug 12, 2026
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Huawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
| Exam Name: | Huawei HCSP-Presales-Service (AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Exam Format: | Multiple choice, Multiple response |
| Available Languages: | English |
| Sample Questions: | Huawei H21-287_V1.0 Sample Questions |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Presales Service Process | - Customer requirement analysis - Solution positioning and design |
| Topic 2: AI Contact Center (AICC) Solution Overview | - Core value and industry scenarios - AICC architecture and components |
| Topic 3: Operation, Maintenance and Optimization | - Performance optimization principles - System monitoring and troubleshooting |
| Topic 4: AICC Solution Design and Deployment | - Integration with enterprise systems - System deployment architecture |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. When troubleshooting a scenario where agents cannot log into the UAP, what is the first logical step?
A) Reinstall the UAP software on all agent computers.
B) Restart the CTI server.
C) Check the connectivity and status of the authentication/AAA server.
D) Check the IVR prompts.
2. What is the primary benefit of using a "hybrid" AICC deployment model (combining on-premises and cloud components)?
A) It is the simplest to manage.
B) It allows the customer to keep sensitive data on-premises while leveraging cloud scalability for variable workloads.
C) It is always the cheapest option.
D) It does not require an internet connection.
3. What is the ultimate goal of a well-designed AICC solution from a business perspective?
A) To reduce the number of agents employed.
B) To eliminate the need for a CRM system.
C) To enhance customer experience, improve operational efficiency, and drive business growth.
D) To have the most advanced technology.
4. When deploying AICC in a virtualized environment (e.g., VMware), which resource is often the most critical bottleneck for IVR media servers, directly impacting the number of concurrent ports supported?
A) Network Bandwidth
B) CPU Clock Speed
C) Disk I/O (Input/Output Operations)
D) RAM Allocation
5. Which AICC feature allows a supervisor to "whisper" to an agent during a live call (provide coaching that the customer cannot hear)?
A) Call Coaching (Whisper)
B) Call Recording
C) Call Barging
D) Silent Monitoring
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |
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