Passing exam with ISO20KF latest training materials
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Updated: Aug 29, 2026
No. of Questions: 116 Questions & Answers with Testing Engine
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EXIN ISO20KF Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ISO/IEC 20000 Foundation |
| Exam Number: | ISO20KF |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple Choice |
| Related Certifications: | ISO/IEC 20000 Associate ISO/IEC 20000 Auditor IT Service Management Foundation based on ISO/IEC 20000 ISO/IEC 20000 Consultant Manager |
| Available Languages: | English, Korean, Portuguese, Japanese |
| Certificate Validity Period: | Lifetime |
| Passing Score: | 65% |
| Sample Questions: | EXIN ISO20KF Sample Questions |
| Exam Way: | Online proctored exam or authorized examination center. |
| Pre Condition: | No formal prerequisites. |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ISO20KF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Design and Transition | - Planning and Implementing Services
|
| ISO/IEC 20000 Framework | - ISO/IEC 20000 Standard Structure
|
| Service Delivery and Support Processes | - Operational Service Management Processes
|
| Measurement and Improvement | - Monitoring and Continual Improvement
|
| Service Management System | - Service Management System Components
|
| Fundamentals of IT Service Management | - Core Concepts of Service Management
|
EXIN ISO / IEC 20000 Foundation Sample Questions:
Question 1
What should Quality Management Systems encourage organizations to do?
A. To achieve the lowest cost of service provision
B. To define processesthat contribute to customer acceptance of services
C. To define as many metrics as possible for each process to ensure strong control
D. To achieve the maximum level of service possible
Question 2
For which type of organizations is ISO/IEC 20000 appropriate for use?
A. for organizations which need to demonstrate alignment to customer requirements
B. for organizations to confirm that all of the ITIL@ guidelines have been implemented
C. for tool vendors to specify the Service Provider's processes
D. for organizations wishing to certify their services
Question 3
Which of the following is a benefit of ISO/IEC 20000 certification?
A. It shows that a company manages IT Services according to an independently audited quality standard.
B. It shows that the highest possible quality level has been achieved.
C. It guarantees that all certified IT Service Management processes are at least audited by a registered certification body once a year.
D. It shows that a company takes quality seriously and that each service is independently audited before it is being delivered.
Question 4
What is the primary purpose of analyzing Change records?
A. to provide input to the Service Reporting process
B. to be able to open a new Problem record, so proactive identification of Incidents is possible
C. to check if related Incident records are adequately closed
D. to detect increasing levels of Changes and emerging trends
Question 5
What are the key contents of an IT Service Management System?
A. systematic processes for ticket recording and follow-up only
B. definition of corporate measures to achieve the required level of quality
C. a software system to monitor the key performance indicators (KPIs)
D. a software system for the ticket system
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: B |
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