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Last Updated: Aug 16, 2026

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Avaya 3000.2 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Installation and Configuration30%- Application Configuration
  • 1. Voice mail and messaging
    • 2. Mobility and collaboration features
      - IP Office Setup
      • 1. User, extension, and trunk configuration
        • 2. System installation and initialization
          Topic 2: Maintenance and Troubleshooting35%- System Monitoring and Diagnostics
          • 1. Performance monitoring and alarms
            • 2. Log analysis and fault isolation
              - Backup, Restore & Upgrades
              • 1. Configuration backup and recovery
                • 2. Software updates and migration
                  Topic 3: SME Communications Solution Architecture20%- IP Office Platform Overview
                  • 1. System components and hardware
                    • 2. Deployment models and capacity planning
                      - Solution Design Principles
                      • 1. Network and telephony requirements
                        • 2. Interoperability considerations
                          Topic 4: Security and Administration15%- System Management
                          • 1. System health checks
                            • 2. License management
                              - Access Control and Permissions
                              • 1. Network security and firewall settings
                                • 2. User roles and authentication

                                  Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

                                  1. Which Windows component must be verified as installed on the server before CCR is installed?

                                  A) Microsoft Personal Web Server (MPWS)
                                  B) Internet Information Services (IIS)
                                  C) Microsoft Data Engine (MSDE)
                                  D) Internet Explorer (IE)


                                  2. For an IP500v2 to support third-party call accounting software, which two settings must be set up in the IP Office to get the application to work? (Choose two.)

                                  A) Install Delta Server.
                                  B) Set IP address of call accounting software.
                                  C) Set CDR.
                                  D) Set SMDR.


                                  3. A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?

                                  A) 6U
                                  B) 2U
                                  C) 8U
                                  D) 12U


                                  4. A customer currently runs a dedicated TFTP server on their network and does not want the Manager Application TFTP interfering with all of the other requests. How can this be disabled within the Manager application?

                                  A) File > Preferences > Preferences Tab > Uncheck Enable BootP and TFTP Server
                                  B) File > Advanced > Discovery > Uncheck Enable TFTP Server
                                  C) File > Advanced > Change Mode > Disable TFTP Server
                                  D) File > Preferences > Discovery Tab > Uncheck Enable BootP and TFTP Server


                                  5. A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive voice mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

                                  A) Voicemail Pro with UMS
                                  B) Unified Messaging
                                  C) Outcalling
                                  D) Voicemail Pro with IMS
                                  E) Message Manager


                                  Solutions:

                                  Question # 1
                                  Answer: B
                                  Question # 2
                                  Answer: B,D
                                  Question # 3
                                  Answer: A
                                  Question # 4
                                  Answer: A
                                  Question # 5
                                  Answer: A

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