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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is the purpose of the 'deployment management' practice?

A) To move new or changed components to live environments
B) To protect the information needed by the organization to conduct its business
C) To make new and changed services and features available for use
D) To plan and manage the full lifecycle of all IT assets

2. Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

A) Start where you are
B) Optimize and automate
C) Focus on value
D) Think and work holistically

3. Which is the BEST type of resource for investigating complex incidents?

A) Knowledgeable support staff
B) Detailed work instructions
C) Self-help systems
D) Disaster recovery plans

4. How can a service consumer contribute to the reduction of risk?

A) By managing the detailed level of risk on behalf of the service provider
B) By ensuring that the service provider's resources are correctly configured
C) By providing the service in accordance with requirements
D) By fully understanding their own requirements for the service

5. Which is the MOST LIKELY way of resolving major incidents?

A) A temporary team working together to identify a resolution
B) Users establishing a resolution using self-help
C) A support team following detailed procedures for investigating the incident
D) The service desk identifying the cause and a resolution

Solutions: