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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ermöglicht die Ergebnisse, die Kunden erreichen möchten?

A) Dienst
B) IT-Anlage
C) Organisation
D) Garantie

2. Was beinhaltet der Zweck der Praxis des „Release-Managements“?

A) Neue Funktionen zur Nutzung verfügbar machen
B) Neue Software in Live-Umgebungen verschieben
C) Sicherstellen, dass Informationen zu Diensten verfügbar sind
D) Änderungen werden zum Fortfahren autorisiert

3. Welche Anforderungen werden an alle Service-Desk-Mitarbeiter gestellt?

A) Fähigkeiten zur Ursachenanalyse
B) Demonstration emotionaler Intelligenz
C) Ausgezeichnete technische Kenntnisse
D) Kenntnisse in Telefonietechnik

4. Worauf konzentriert sich „Change Enablement“ IN ERSTER LINIE?

A) Änderungen an Fähigkeiten und Kompetenzen
B) Änderungen an Service-Levels
C) Änderungen an Produkten und Dienstleistungen
D) Änderungen der Organisationsstruktur

5. Welches ist eines der HAUPTanliegen der Wertschöpfungskettenaktivität „Design und Übergang“?

A) Erfüllen der Erwartungen der Stakeholder
B) Sicherstellen der Verfügbarkeit von Servicekomponenten
C) Die Vision der Organisation verstehen
D) Die Bedürfnisse der Stakeholder verstehen

Solutions: