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Last Updated: Jul 18, 2026
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| Section | Objectives |
|---|---|
| SAP Cloud for Customer Overview | - Product architecture and deployment options - Core capabilities of SAP Hybris Cloud for Customer |
| User Interface and Extensibility | - SDK-based extensibility concepts - UI adaptation and personalization |
| Reporting and Analytics | - Standard reporting tools and dashboards |
| Security and Authorization | - User roles and access control |
| Integration and OData Services | - OData service consumption and configuration - Integration with SAP ERP and external systems |
| Data Model and Business Objects | - Data management and replication concepts - Business objects structure and relationships |
| Business Processes | - Sales process configuration and execution - Service process management |
1. When responding to a SAP Cloud for Customer ticket, where is the default sender email address taken from?
Please choose the correct answer.
A) Sales organization
B) Service technician of the ticket
C) Outbound channel
D) Employee responsible for the ticket
2. When would you use data migration templates instead of entering data manually? There are 2 correct answers to this question.
A) When integration has been scoped
B) When data is loaded from multiple applications
C) When the data volume is low
D) When data must by loaded quickly
3. A user reports an incident. The administrator determines that this incident needs to be reviews by SAP Support. What is the NEXT STEP the administrator must perform in SAP C4C? Please choose the correct answer
A) Create a service request with SAP Support
B) Respond to the requestor
C) Forward the incident to the provider
D) Take over the incident
4. You want to launch the SAP ERP Customer Cockpit from a SAP Hybris Cloud for Customer account to view transactions in SAP ERP.
Which of the following integration approaches support this requirement?
Please choose the correct answer.
A) UI5 Widget
B) SOAP A2X Service
C) Mashup
D) REST A2X Service
5. In HTML5, what can you do using the field definition link? There are 2 correct answers to this question.
A) Hide an extension filed form the master template.
B) Add an extension field to a form template.
C) Add an extension field to a data source.
D) Add an extension field to the page layout.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B,C |
Eden
Hazel
Kimberley
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Teresa
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