Passing exam with 920-165 latest training materials
Prepare and pass exam with our Nortel 920-165 training material, here you will achieve your dream easily With TrainingQuiz!
Updated: Jul 31, 2026
No. of Questions: 62 Questions & Answers with Testing Engine
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Nortel 920-165 Exam Overview:
| Certification Vendor: | Nortel Networks |
| Exam Name: | NCDS-Contact Center Release 6.0 Exam |
| Exam Number: | 920-165 |
| Exam Format: | Multiple Choice, Scenario-based |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 62-70 |
| Passing Score: | 70% |
| Related Certifications: | Nortel Certified Support Specialist (NNCSS) Contact Center Manager Rls. 6.0 Support |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125-$150 USD |
| Available Languages: | English |
| Recommended Training: | Nortel Official Training (Legacy) |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | Nortel 920-165 Sample Questions |
| Exam Way: | Onsite at Pearson VUE test centers |
| Pre Condition: | Basic knowledge of Nortel CS 1000 and telephony systems; recommended NNCSS-level experience |
| Official Syllabus URL: | Not available (Nortel program discontinued) |
Nortel 920-165 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security and Performance | 10% | - Performance optimization - User access control |
| Topic 2: Configuration and Administration | 25% | - Routing strategies and scripts - Agent and skill set setup - Reporting and database management - Contact Center Manager configuration |
| Topic 3: Maintenance and Troubleshooting | 20% | - System monitoring and alerts - Backup and restore procedures - Common faults and resolution |
| Topic 4: Installation and Commissioning | 20% | - Pre-installation planning - Integration with Communication Server 1000 - Server and client software setup |
| Topic 5: Contact Center Release 6.0 Architecture | 25% | - Redundancy and high availability - System components and topology - Hardware and software requirements |
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