Passing exam with C2010-024 latest training materials
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Updated: May 31, 2026
No. of Questions: 50 Questions & Answers with Testing Engine
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C2010-024 Practice Q&A's
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IBM Tivoli Level 2 Support Tools and Processes Sample Questions:
1. What is the main purpose of EcuRep?
A) It is the repository for product download.
B) It is the data repository for manuals.
C) It is the data repository for product Component IDs
D) It is the repository for all customer PMR data.
2. In searching about the problem in a PMR, a BackEnd engineer finds that there is already a closed APAR for the problem which exactly matches the problem described in their PMR. Before associating the APAR with their PMR, which three steps should be taken?
A) Check the APAR closure code.
B) Check the associated CMVC record for the resolution detailed by Level 3 (L3).
C) Confirm it is for the same Component ID.
D) Re-open the APAR so it can be associated to.
E) Check the fix provided is not already included in the release level quoted in the PMR.
F) Notify L3 that an additional PMR needs to be added to the Interested Party list of the closed APAR.
3. What are the three required keywords to be entered into a PMR during a Final PMR update by a BackEnd engineer?
A) Overview:
B) Action Taken:
C) Customer Rep:
D) Resolution:
E) Problem:
F) Action Plan:
4. How can a Contact Reference File (CRF) be changed when incorrect or missing information is found?
A) Contact the CRF owner and have them change the CRF.
B) Everyone can change a CRF using RETAIN.
C) Everyone can change a CRF using CCWin.
D) Contact the Duty Manager to change the CRF.
5. The BackEnd engineer has resolved a client problem, but the client is now asking a noncritical question regarding the same product set.The client hasstatedthatit wouldbe a "nice
to know" question rather than a pressing issue.
A new PMR will be created to answer the client's question. What is the appropriate severity level for this PMR?
A) Severity 4
B) Severity 3
C) Severity 1
D) Severity 2
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B,C | Question # 3 Answer: B,E,F | Question # 4 Answer: B | Question # 5 Answer: A |
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