Passing exam with C2180-526 latest training materials
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Updated: May 30, 2026
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IBM Application Integration Middleware L1 Support Application Development Sample Questions:
1. A customer has phoned in and asked for the Severity of their Problem Management Record (PMR) to be changed, because it is now severely impacting their business. According to the Software Support Handbook, to what Severity should the L1 support professional change the PMR?
A) 1
B) 3
C) 2
D) 4
2. When writing a technical document which will be available for both internal and external use, how should the L1 support professional utilize acronyms?
A) Use them; write out the name then in parenthesis place the acronym.
B) Use them; if people do not know then it is up to them to figure them out.
C) Do not use them as the external and internal users may not know them.
D) Do not use them as the external users may not know them.
3. Which one of the following is not a service of the IBM Passport Advantage offering?
A) 24x7 support on all Problem Management Records (PMRs)
B) product updates
C) software maintenance and support
D) software download and licensing
4. When setting a follow up (FUP) date with the customer, what should the L1 support professional do?
A) Choose a date that is best for the L1 support professional.
B) In talking with the customer, ask them when it would be best to set a follow up and set the date to that date.
C) If working on a voice Problem Management Record (PMR). ask the customer for the date, or. if working on an electronic PMR. advise of the date.
D) Inform the customer in writing of the date of the next follow up, and set the date to that date.
5. A L1 support professional has received an email to their personal Lotus ID, there were no other addressees. The customer used the external Bluepages to find the email address. The email indicates that this problem has now become critical to their business. The Problem Management Record (PMR) is with L2 support.
What action should the L1 support professional take?
Copy the information from the email into a PMR update, contact the customer and ask them to use the ECuRep mail address, and:
A) Call Generate a new Severity 2 secondary PMR onto the L1 queue
B) Call Generate a new Severity 2 secondary PMR onto the L2 queue.
C) ask the customer to provide a 24x7 contact. Call Generate a new Severity 1 secondary on the L2 queue and if required follow the appropriate Contact Reference File (CRF) callout procedure.
D) Call Generate a new Severity 1 secondary on the L2 queue and if required follow the appropriate Contact Reference File (CRF) callout procedure.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |
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