Passing exam with CIS-ITSM日本語 latest training materials
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Updated: Aug 14, 2026
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Certified Implementation Specialist - ServiceNow Training and Certification
ServiceNow Training and Certification
ServiceNow Certification Program FAQ
ServiceNow CIS-ITSM日本語 Exam Overview:
| Certification Vendor: | ServiceNow |
| Exam Name: | Certified Implementation Specialist - IT Service Management |
| Exam Number: | CIS-ITSM |
| Certificate Validity Period: | 2 years (requires recertification) |
| Real Exam Qty: | 65-80 |
| Exam Duration: | 90-120 |
| Available Languages: | English, Japanese, German |
| Exam Price: | USD $150-200 |
| Passing Score: | 70% |
| Exam Format: | Multiple Choice, Multiple Select, Scenario-based |
| Related Certifications: | CIS-CSM (Customer Service Management) CIS-CSD (Service Desk) CIS-FSM (Field Service Management) CSA (Certified System Administrator) CIS-SM (Service Mapping) |
| Sample Questions: | ServiceNow CIS-ITSM日本語 Sample Questions |
| Exam Way: | Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html |
Topics to Cover
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
- Incident Management: 25%
- Configuration Management Database: 5%
- Problem Management: 10%
- Request Fulfillment Management: 25%
- Knowledge Management: 10%
- Change and Release Management: 25%
For each ITSM application, the candidate must know the following for each module
Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities
Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements
Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system
Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management | 15-20% | - Change request lifecycle
|
| Topic 2: Knowledge Management | 5-10% | - Knowledge base structure
|
| Topic 3: Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Topic 4: ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Topic 5: Problem Management | 10-15% | - Problem workflow and states
|
| Topic 6: Incident Management | 15-20% | - Integration with other processes
|
| Topic 7: Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Topic 8: ITSM Framework and Setup | 20-25% | - ITSM Pro functionality and capabilities
|
| Topic 9: Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Topic 10: Service Level Management | 10-15% | - SLA definitions and metrics
|
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