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Updated: Aug 18, 2026

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SAP C_PXSUP_90 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
Exam Number:C_PXSUP_90
Real Exam Qty:80
Exam Format:Multiple Choice, Multiple Response
Passing Score:64%
Available Languages:English
Exam Duration:180 minutes
Exam Price:$220 - $350 USD
Certificate Validity Period:Unspecified / Typically valid until next exam version
Related Certifications:SAP Certified Support Consultant
SAP Solution Manager Associate
Recommended Training:BC400 - ABAP Workbench Foundations
SM001 - SAP Solution Manager Overview
Exam Registration:SAP Training & Certification Shop
SAP for Me
Sample Questions:SAP C_PXSUP_90 Sample Questions
Exam Way:Online proctored via SAP Certification Hub or onsite at authorized SAP training centers
Pre Condition:No mandatory prerequisites; recommended: basic knowledge of SAP Business All-in-One, ABAP fundamentals, and support processes
Official Syllabus URL:https://training.sap.com/certification/c_pxsup_90-g/

SAP C_PXSUP_90 Exam Syllabus Topics:

SectionWeightObjectives
Advanced Support Tools & Procedures15%- SAP Note Implementation
  • 1. Transaction SNOTE usage
    • 2. Correction instruction application
      - Collaboration & Reporting
      • 1. Support reporting and documentation
        • 2. Updating messages with SAP
          ABAP System Analysis & Troubleshooting40%- Error & Performance Analysis
          • 1. Debugging techniques and runtime analysis
            • 2. System logs: SM21, ST11, SM13, SM12
              • 3. Traces: SQL Trace, ABAP Trace, ST05
                - ABAP Workbench & Dictionary
                • 1. Data Dictionary objects and attributes
                  • 2. Transactions SE80, SE11, SE16, SM30
                    • 3. Screen processing (PAI/PBO) and system fields
                      Incident Management Fundamentals20%- SAP Support Infrastructure
                      • 1. SAP Solution Manager Work Centers
                        • 2. SAP Notes and Knowledge Base search
                          • 3. Connecting to SAP Global Support
                            - Support Process Overview
                            • 1. Message lifecycle and status management
                              • 2. Business hours and SLA configuration
                                • 3. Response and escalation procedures
                                  SAP Business All-in-One Support25%- Application-Specific Support
                                  • 1. Incident handling for preconfigured business processes
                                    • 2. Customizing and transport management
                                      • 3. System monitoring and health checks

                                        SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

                                        1. What is the ABAP Dictionary used for? (Choose two)

                                        A) To maintain documentation (for example, documentation on customizing activities or the application help of a transaction).
                                        B) To define database objects, for example, tables and views on the Database.
                                        C) To maintain Services for programs and screens, for example, F1-help, search help (F4), Lock object (enqueues)
                                        D) To maintain ABAP programs.


                                        2. What can the processor use in the Service Desk for message processing? (Choose two)

                                        A) Business Process Monitoring Work Center
                                        B) CRM_DNO_MONITOR transaction within SAP GUI
                                        C) Transaction INCMAN
                                        D) Incident Management Work Center


                                        3. You are analyzing a problem with a failed update that terminated in a shortdump. You need to reproduce the problem so it can be analyzed using an SQL trace. What is the best way to do this?

                                        A) Test the failed update module in SM13.
                                        B) Debug the failed update from SM13.
                                        C) Use SM13 to repeat the update for all records that belong to the transaction.
                                        D) Execute the transaction once more.


                                        4. What does 'component' refer to in SAP software? (Choose two)

                                        A) Components are part of a report.
                                        B) Components are part of data dictionary.
                                        C) The component is an attribute that allows a classification from the application perspective.
                                        D) Components are arranged in a hierarchy, the so-called Component Hierarchy or Application Component Hierarchy.


                                        5. What can you analyze with an SQL trace? (Choose two)

                                        A) All READ statements in an ABAP program that access internal tables.
                                        B) All statements in an ABAP program that update a database table.
                                        C) All SELECT statements in an ABAP program that lead to a buffer access.
                                        D) All SELECT statements in an ABAP program that lead to a database access.


                                        Solutions:

                                        Question # 1
                                        Answer: B,C
                                        Question # 2
                                        Answer: B,D
                                        Question # 3
                                        Answer: A
                                        Question # 4
                                        Answer: C,D
                                        Question # 5
                                        Answer: B,D

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