Passing exam with EX0-117 latest training materials
Prepare and pass exam with our EXIN EX0-117 training material, here you will achieve your dream easily With TrainingQuiz!
Updated: May 27, 2026
No. of Questions: 238 Questions & Answers with Testing Engine
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EXIN ITIL Foundation (syllabus 2011) Sample Questions:
1. Which of the following is NOT a valid objective of problem management?
A) To restore service to a user
B) To prevent problems and their resultant Incidents
C) To manage problems throughout their lifecycle
D) To eliminate recurring incidents
2. A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
A) No: a known error record is created when the original incident is raised
B) No: the Known Error should be created before the problem is logged
C) Yes: for information purposes, a known error record can be created at any time it is prudent to do so
D) No: a known error record should be created with the next release of the service
3. What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?
A) Strategic, tactical and operational
B) Technology, process and service
C) Return on investment (ROI), value on investment (VOI), quality
D) Critical success factors (CSFs), key performance indicators (KPIs), activities
4. What type of record should you raise when a problem diagnosis is complete and a workaround is available?
A) A change
B) A service object
C) An incident
D) A known error
5. Which statement BEST represents the guidance on incident logging?
A) Only incidents reported to the service desk can be logged
B) The service desk decide which incidents to log
C) All incidents must be fully logged
D) Incidents must only be logged if a resolution is not immediately available
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C |
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