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Updated: Jul 25, 2026
No. of Questions: 302 Questions & Answers with Testing Engine
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| Certification Vendor: | Huawei |
| Exam Name: | Huawei Certified Pre-sales Specialist Service Solution |
| Exam Number: | H19-321 |
| Exam Duration: | 90 minutes |
| Exam Format: | Single-choice, Multiple-choice, True/False |
| Passing Score: | 600 / 1000 |
| Available Languages: | English, Chinese |
| Real Exam Qty: | 50-60 |
| Exam Price: | Approx. $150 USD |
| Certificate Validity Period: | 3 years |
| Related Certifications: | HCS-Pre-Sale Series Certifications |
| Recommended Training: | Huawei Official Training |
| Exam Registration: | Huawei Talent Online Pearson VUE |
| Sample Questions: | Huawei H19-321 Sample Questions |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; basic knowledge of Huawei products and services recommended |
| Official Syllabus URL: | https://e.huawei.com/en/talent/cert |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enterprise Service Overview | 20% | - Huawei service strategy and positioning - Service industry trends and standards - Role and value of enterprise services |
| Topic 2: Detailed Service Portfolio | 30% | - Managed and cloud services - Service level agreements and offerings - Professional and consulting services - Support and maintenance services |
| Topic 3: Sales Enablement and Positioning | 25% | - Customer value analysis and presentation - Competitive differentiation - Pre-sales service solution design |
| Topic 4: Delivery Tools and Models | 25% | - Service delivery frameworks - Implementation and operation tools - Risk and quality management |
1. Which of the following is not covered by disaster recovery services?
A) Disaster Recovery Implementation Services
B) Disaster recovery training
C) Disaster recovery planning and design services
D) Disaster recovery drill service
2. The delivery level of spare parts first includes (multiple choice)
A) Gold: 7x24x4H
B) Platinum: 7x24x2H
C) Standard: 7x10xND
D) Original repair: 5x10x30CD
E) Silver Medal: 7x24xND
3. For Huawei's network evaluation and optimization service process, which of the following is the correct service process?
A) Live network data collection --- live network configuration and restoration --- implementation plan development --- target network design --- optimized operation implementation Acceptance testing try
B) Target network design --- live network data collection --- live network configuration restore --- implementation plan development --- optimization operation implementation --- acceptance test
C) Live network data collection --- live network configuration restoration --- target network design --- implementation plan development --- optimization operation implementation --- acceptance test
D) The design of the target network network --- the data collection --- the live network is --- the development of the implementation scheme --- the implementation of the live network configuration restoration --- the optimization of the operation Acceptance testing try
4. GSM-R evaluation and optimization service expansion strategy is incorrect:
A) GSM-R Optimization Services and Planning and Design Services are sold in packages and cannot be split
B) GSM-R Centralized Network Optimization and GSM-R Expert Support Optimization Services are expanded by collecting existing network issues and network assessment models
C) GSM-R new networks must bundle network premium services
D) Customers have purchased maintenance services and do not need to purchase online preferential services
5. UniSTAR SUT Configurator, "Basic Services." "What type of service quotes are included?"
A) ICT infrastructure integration services
B) Elevate your service
C) Training & Certification Services
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B,C,E | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |
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