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HP LaserJet Solutions Sample Questions:

1. What are examples of print drivers? (Select two.)

A) PCL 6c
B) PCL 5e
C) PostScript
D) Agency FB

2. Certpaper.com has a LaserJet 1010 printer which is working fine with a standalone Windows 2000 Professional system connected to a USB port. The customer has a requirement to print an important job from a standalone system having a Windows NT 4.0 System. The customer is unable to find the drivers for Windows NT 4.0, and notices that the Windows NT 4.0 system is unable to detect the printer. What should you advise the customer regarding the issue?

A) The customer needs to install the drivers from the HPdrivers website first, and then connect the printer.
B) The USB Port of the printer is not compatible with the PC USB port.
C) Windows NT4.0 does not support USB.
D) The USB port on the Windows NT 4.0 system is faulty.

3. What should you do if, after testing the solution, the problem has not been resolved?

A) Reanalyze the symptom.
B) Identify another possible solution.
C) Test the solution path.
D) Return to possible causes.

4. A jam code can locate a jam, and often identify the cause of the jams. What does the code read in the paper path?

A) flags
B) sensors
C) trays
D) rollers

5. You have completed a repair on a LaserJet printer and want to confirm printer functionality by running a test print. Which test will run through the entire image formation process to determine if the main systems are all functioning properly?

A) Engine test
B) Self Test/Configuration page
C) Half-Self test
D) Image Diagnostic test

Solutions: