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EXIN ITIL Foundation Sample Questions:

1. Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A) Continual service improvement
B) Service operation
C) Service transition
D) Service design

2. What is the PRIMARY process for strategic communication with the service provider's customers?

A) Business relationship management
B) Service catalogue management
C) Service portfolio management
D) Service desk

3. Which is the BEST definition of a supplier?

A) It is a shared services unit that is responsible for supplying goods or services that are required to deliver IT services
B) It is a third party with responsibility for supplying goods or services that is agreed through an operational level agreement
C) It is a third party responsible for supplying goods or services that are required to deliver IT services
D) It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group

4. Which process is responsible for discussing reports with customers showing whether services have met their targets?

A) Change management
B) Continual service improvement
C) Availability management
D) Service level management

5. What is the act of transforming resources and capabilities into valuable service better known as?

A) Resource management
B) Incident management
C) Service management
D) Service support

Solutions: