Prepare and pass exam with our Huawei OC-12 training material, here you will achieve your dream easily With TrainingQuiz!
Last Updated: Aug 11, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Case Studies & Best Practices | 10% | - Industry use cases for customer-centric transformation |
| Topic 2: Service & Solution Design | 25% | - Agile service innovation - On-demand service delivery models - All-online and self-service architectures |
| Topic 3: Customer Experience & Centricity Strategy | 30% | - Customer insight and demand analysis - Customer experience (CX) design and measurement - Customer journey mapping |
| Topic 4: Open ROADS Framework Fundamentals | 20% | - Digital transformation context and business drivers - Real-time, On-demand, All-online, DIY, Social principles |
| Topic 5: Implementation & Operations | 15% | - Social engagement and ecosystem collaboration - Customer-centric operating model |
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