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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

1. Andrew is a Workspace Owner and head of HR for a government agency in Munich, Germany. As the head of HR, he manages all aspects of human resources in order to create an engaged workforce and resilient organization.
The HR teams use a variety of technologies, and leadership is implementing a new integrated tool to improve collaboration and productivity. While the tool has many benefits, the adoption rate has been slow due to a lack of internal awareness.
Andrew wants to convince leadership that he needs internal Slack advocates who can lead and support co- workers through the transition. He has a few people in mind who he would nominate as Champions.
Which options appropriately describe Champions? (Choose all that apply.)

A) They are Slack Administrators, so they have the correct permissions to help the company manage change.
B) They identify and implement key use cases for the tool and modify them over time to improve the team' s workflows.
C) They actively communicate and promote transparency to reinforce the purpose and value of the tool.
D) They model best practices, and they can rally the team toward common goals.

2. Your company, Alpha Corp, highly prioritizes information security. The company has just set up Slack Connect channels to work with Beta Corp. Slack Connect direct messages (DMs) are disabled at this time.
Given this, your Chief Information Officer (CIO) wants to know whether your organization's users can communicate with external users from Beta Corp using Slack Connect DMs.
What should you tell the CIO?
(Select the best answer.)

A) Alpha Corp users can DM any Beta Corp users that are in the same Slack Connect channels as they are.
B) Alpha Corp users cannot DM anyone from Beta Corp since Slack Connect DMs are disabled.
C) Workspace Admins can give access to specific Alpha Corp users to DM with Beta Corp.
D) Alpha Corp users can DM any Beta Corp users now that the two organizations have been connected.

3. In which two scenarios would SCIM provisioning be the best method of adding users to a workspace? (Select the TWO best answers.)

A) You are the Slack admin for a multinational networking corporation and want users to have Slack accounts only if they plan to use the accounts.
B) Your delivery company has multiple workspaces in its Slack Enterprise Grid plan for each of its subsidiaries, and you need to be able to assign users to specific workspaces.
C) Your pet food company works closely with a packaging supplier, and you want all employees of the companies to communicate seamlessly in Slack.
D) You need to preserve all users' apps and integrations (bot users, slash commands, incoming webhooks, etc.) when they are deprovisioned.
E) Your environmental services company plans to launch Slack to all employees in a single day and sunset its former communication platform.

4. You're a Workspace Owner who recently launched Slack at your company. Google Calendar is one of the essential productivity apps used by everyone in the company. You want to ensure that your colleagues can all access their Google Calendars from Slack.
What is the best way to enable the Google Calendar app for all members of your workspace?
(Select the best answer.)

A) Use the Admin API to automate approvals for Google Calendar app requests.
B) Connect Google Calendar to your company's email domain, and enable domain-wide authentication for Google Calendar app in Slack to automatically install the app for all users.
C) Direct all users to integrate their Google Calendar app by posting instructions in your #announcements channel and linking to the app's page in the Slack Apps Directory.
D) Pre-approve the Google Calendar integration so users have the option to easily enable their own calendar apps.

5. The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don't have a lot of time to attend training.
Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)

A) Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.
B) Survey the Sales team to understand what currently makes their job difficult and determine which apps
/integrations and workflows to prioritize.
C) Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.
D) Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.

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