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Last Updated: Jun 16, 2026
No. of Questions: 73 Questions & Answers with Testing Engine
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1. All HP commercial computers come with a basic software technical support warranty of what length?
A) 90 days
B) 180 days
C) 1 year
D) The length of the hardware warranty
2. Which statement is true about replacing system boards?
A) Replacing the system board typically includes moving items, such as CPUs, memory modules, heat sinks, fans, and RTC batteries, from the old board to the new board.
B) You must update the BIOS with the correct licensing information when replacing system boards that are tied to individual or group licenses.
C) You must back up the encryption keys, passwords, and other user credentials before replacing system boards that include the Trusted Platform Module (TPM).
D) The system board replacement part includes the processor and the heat sink and must be replaced as a complete unit.
3. A customer has purchased the HP EliteBook 8560w notebook because he needs to use the biometric features to secure his top secret data. What HP Protect Tools module should the customer use to manage the biometric security on his notebook? Select the correct answer,
A) BIOS configuration
B) Credential Manager
C) Embedded Security
D) Password Manager
4. How should you tighten screws while servicing HP notebooks?
A) Tighten screws as much as possible to ensure that they stay tight in tough situations where screws fall out and become lost
B) Tighten screws only until they are snug because over-tightening can strip threads or stress plastic components causing parts or boards to misalign
C) Place screws using a small amount of thermal grease to ensure that heat transfer does not cause the screws to expand and fuse to the rest of the assembly
D) Tighten screws minimally because notebooks must remain flexible to avoid breaking internal components
5. What happens to systems that use the non-UEFI based HP BIOS when the Real-Time Clock (RTC) battery is replaced?
A) The system date and time, saved passwords, and customized settings are cleared.
B) The system date and time, saved passwords, and customized settings are backed up.
C) The system date and time are cleared, but passwords and customized settings are backed up.
D) The system date and time are backed up, but passwords and customized settings are cleared.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |
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