Passing exam with CIS-ITSM latest training materials
Prepare and pass exam with our ServiceNow CIS-ITSM training material, here you will achieve your dream easily With TrainingQuiz!
Updated: Aug 14, 2026
No. of Questions: 201 Questions & Answers with Testing Engine
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Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
Topics to Cover
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
- Request Fulfillment Management: 25%
- Configuration Management Database: 5%
- Knowledge Management: 10%
- Change and Release Management: 25%
- Incident Management: 25%
- Problem Management: 10%
For each ITSM application, the candidate must know the following for each module
Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system
Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements
Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality
Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
ServiceNow CIS-ITSM Exam Overview:
| Certification Vendor: | ServiceNow |
| Exam Name: | Certified Implementation Specialist - IT Service Management |
| Exam Number: | CIS-ITSM |
| Available Languages: | English, Japanese, German |
| Exam Price: | USD $150-200 |
| Exam Duration: | 90-120 |
| Exam Format: | Multiple Choice, Multiple Select, Scenario-based |
| Real Exam Qty: | 65-80 |
| Passing Score: | 70% |
| Related Certifications: | CIS-CSM (Customer Service Management) CIS-CSD (Service Desk) CIS-FSM (Field Service Management) CSA (Certified System Administrator) CIS-SM (Service Mapping) |
| Certificate Validity Period: | 2 years (requires recertification) |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html |
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITSM Framework and Setup | 20-25% | - ITSM Pro functionality and capabilities
|
| Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Incident Management | 15-20% | - Incident creation and management
|
| Knowledge Management | 5-10% | - Knowledge base structure
|
| Change Management | 15-20% | - Change request lifecycle
|
| Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Service Level Management | 10-15% | - SLA definitions and metrics
|
| Problem Management | 10-15% | - Problem workflow and states
|
| ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
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