Passing exam with ITILFNDv4 latest training materials
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Updated: Sep 20, 2026
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EXIN ITILFNDv4 Exam Overview:
| Certification Vendor: | EXIN / PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITILFND_V4 |
| Exam Price: | Approx. USD 250–400 (varies by region and provider) |
| Available Languages: | French, Chinese (Simplified), Japanese, Spanish, German, Portuguese, English |
| Certificate Validity Period: | 3 years (renewal required under current ITIL certification scheme) |
| Exam Format: | Closed book, Multiple-choice, Online proctored or test center |
| Passing Score: | 65% (26/40) |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 multiple-choice questions |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Practice Manager |
| Recommended Training: | EXIN Accredited Training Partners AXELOS/PeopleCert Official ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert ITIL Certification Portal EXIN ITIL 4 Foundation Registration |
| Sample Questions: | EXIN ITILFNDv4 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (computer-based) |
| Pre Condition: | No formal prerequisites required. Basic IT literacy recommended. |
| Official Syllabus URL: | https://www.exin.com/certifications/itil-4-foundation/ |
EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Four Dimensions of Service Management | - Organizations and people - Value streams and processes - Information and technology - Partners and suppliers |
| Topic 2: ITIL Practices Overview | - General management practices (e.g., continual improvement, risk management) - Technical management practices (e.g., deployment management, infrastructure and platform management) - Service management practices (e.g., incident management, service desk, change enablement) |
| Topic 3: Key Concepts of Service Management | - Organizations, service providers, service consumers - Products and services relationship - Value and value co-creation |
| Topic 4: ITIL Service Value System (SVS) | - Governance - Continual improvement - Guiding principles - Service value chain - Opportunity, demand, and value |
EXIN ITIL 4 Foundation Sample Questions:
Which service request management decisions require that policies are established?
- A. Deciding when workarounds should be used
- B. Deciding how to handle service requests where the steps are unknown
- C. Deciding which service requests require approval
- D. Deciding how degradations of service are resolved
Correct Answer: C 🗳️
Which value chain activity ensures that ongoing service activity meets user expectations?
- A. Engage
- B. Plan
- C. Obtain/build
- D. Deliver and support
Correct Answer: D 🗳️
What varies in size and complexity, and uses functions to achieve its objectives?
- A. A risk
- B. A practice
- C. An outcome
- D. An organization
Correct Answer: D 🗳️
What is the definition of 'service management'?
- A. A set of specialized organizational capabilities for enabling value for customers in the form of services
- B. A formal description of one or more services, designed to address the needs of a target consumer group
- C. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation
- D. A result for a stakeholder enabled by one or more outputs
Correct Answer: A 🗳️
Which is a purpose of the 'service level management' practice?
- A. To support the agreed quality of a service by handling all agreed, user-initiated service requests
- B. To set clear business-based targets for service levels
- C. To establish and nurture the links between the organization and its stakeholders
- D. To ensure that the organization's suppliers and their performance are managed appropriately
Correct Answer: B 🗳️
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