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Last Updated: Aug 07, 2026
No. of Questions: 90 Questions & Answers with Testing Engine
Download Limit: Unlimited
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| Section | Objectives |
|---|---|
| Topic 1: Administration and Troubleshooting | - Common deployment issues and resolution - System administration tasks - Monitoring and logging |
| Topic 2: Call Routing and Call Flows | - Dial plan integration - Contact service queues and triggers - Basic and advanced call routing concepts |
| Topic 3: Agent and Desktop Integration | - Cisco Finesse configuration - Agent skill-based routing - Supervisor and reporting tools |
| Topic 4: UCCX Architecture and Components | - System sizing and deployment models - Cisco Unified Contact Center Express architecture overview - Integration with Cisco Unified Communications Manager (CUCM) |
| Topic 5: IVR and Scripting | - Prompt management and localization - Cisco Unified CCX scripting fundamentals - IVR call flow design |
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