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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following BEST describes an operating model?

A) A recommendation that guides an organization's actions and decisions in all circumstances
B) A set of rules that ensures consistent decision-making and accountability within the organization
C) A conceptual and visual representation of how an organization co-creates value with its customers
D) A set of organizational resources designed for performing specific work or achieving a particular objective

2. What is the role of a governing body in an organization?

A) It is responsible for day-to-day operations
B) It manages the technical details of digital products directly
C) It focuses exclusively on financial reporting
D) It is accountable for performance and compliance at the highest level

3. Which aspect of an Official ITIL Practice Guide describes the roles, competencies, and responsibilities needed for a specific practice?

A) Partners and suppliers
B) Organizations and people
C) General information
D) Capability assessment and development

4. Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?

A) Continuous Deployment
B) DevOps
C) Continuous Delivery
D) Continuous Integration

5. Which activity ensures that new or changes products are seamlessly introduced in the live environment?

A) Transition
B) Build
C) Operate
D) Deliver

Solutions: