Passing exam with 920-176 latest training materials
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Updated: Aug 03, 2026
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Nortel 920-176 Exam Overview:
| Certification Vendor: | Nortel Networks |
| Exam Name: | Contact Center Multimedia Rls. 7.0 Implementation |
| Exam Number: | 920-176 |
| Exam Format: | Multiple Choice, Scenario-Based |
| Exam Price: | $125 USD |
| Related Certifications: | 920-174 920-175 920-177 920-178 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 60-100 |
| Recommended Training: | Nortel Official Implementation Guide |
| Exam Registration: | Retired Exam - No Longer Available |
| Exam Way: | Proctored at authorized test centers |
| Pre Condition: | Basic knowledge of Nortel Contact Center Rls. 7.0; recommended completion of 920-174 |
| Official Syllabus URL: | https://en.wikipedia.org/wiki/Nortel_Certified_Technology_Specialist |
Nortel 920-176 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Contact Center Multimedia Overview & Architecture | 20% | - System components and services - Architecture and deployment models - Integration with Contact Center Manager |
| Integration & Advanced Features | 10% | - Reporting and performance monitoring - Integration with Communication Control Toolkit |
| Installation & Initial Configuration | 25% | - Software installation and setup - Server requirements and prerequisites - Post-installation verification |
| Maintenance, Troubleshooting & Security | 20% | - Security configuration and permissions - Common issues and resolution - System monitoring and backup |
| Multimedia Channels Configuration | 25% | - Email management and routing - Web chat and web callback setup - Unified queue management |
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