Passing exam with FS-Con-101 latest training materials
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Updated: Oct 13, 2026
No. of Questions: 125 Questions & Answers with Testing Engine
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Salesforce FS-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Field Service Consultant |
| Exam Number: | FS-Con-101 |
| Real Exam Qty: | 60 |
| Related Certifications: | Salesforce Certified Service Cloud Consultant |
| Certificate Validity Period: | Maintenance required with each release cycle |
| Exam Duration: | 105 minutes |
| Exam Price: | USD 200 |
| Available Languages: | English |
| Exam Format: | Multiple Select, Multiple Choice |
| Passing Score: | 63% |
| Sample Questions: | Salesforce FS-Con-101 Sample Questions |
| Exam Way: | Online (Proctored) or Onsite (Testing Center) |
| Pre Condition: | Salesforce Administrator credential is recommended |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/fieldserviceconsultant |
Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
| Topic 2: Field Service Mobile App | 10% | - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications - Given a scenario, determine the appropriate configuration for the Field Service mobile app |
| Topic 3: Managing Resources | 16% | - Explain the relationships between service territories, operating hours, and shifts - Demonstrate how to use time off to manage resource availability - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) |
| Topic 4: Managing Work Orders | 23% | - Distinguish between work order line item types and their usage - Explain the work order lifecycle and applicable statuses - Given a scenario, configure work order processes, parameters, and field settings - Apply the appropriate product and price book configurations for a scenario |
| Topic 5: Inventory and Order Management | 10% | - Given a scenario, determine the appropriate settings for product item tracking - Explain the inventory and order management process - Distinguish between product items, product item transactions, and product requests |
| Topic 6: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Topic 7: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 8: Managing Scheduling and Dispatch | 28% | - Demonstrate how to use the dispatcher console - Determine the appropriate optimization rules and service objectives for a scenario - Explain the usage of complex work and work capacity - Given a scenario, determine the appropriate dispatch and scheduling settings - Explain the difference between global, local, and emergency scheduling |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Universal Containers wants to ensure that Service Appointments are dispatched toResources from the same Service Territory only.
How can this be configured?
- A. Mark the Service Territory's Resources as Required on the Service Appointments.
- B. Ensure the Resource's Address is in the same Territory as the Service Appointments.
- C. Include the Match Territory Work Rule in the Scheduling Policy.
- D. Include the Resource Availability Work Rule in the Scheduling Policy.
Correct Answer: C 🗳️
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Universal Containers has a call center that responds to requests fromCustomers and schedules time for Field Service Engineers (FSES) to perform work onAssets owned by the client. Call Center Agents are responsible for bookingAppointments.
Which permission set license should be assigned to the Call Center Agents?
- A. FSL Agent License
- B. FSL Resource License
- C. FSL Admin License
- D. FSL Dispatcher License
Correct Answer: A 🗳️
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Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should a Consultant take to meet this requirement?
- A. Create a Report Chart that summarizes Work Order Line Items and add a link to the Service Appointment layout.
- B. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.
- C. Add the Work Order Line Items related list to the Work Order page layout and assign the layout to The Technician's profile.
- D. Create a custom Visualforce page and add an external link in the Salesforce Field Service mobile app To view the page in the mobile browser.
Correct Answer: C 🗳️
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A customer support agent handles an in-bound case that requires a repair of An industrial oven at a busy restaurant. The work should be assigned to a repair Technician in the area, even if the Technician is currently working on another Assignment.
Which Scheduling Action should the Consultant recommend to the customer support Agent?
- A. Emergency
- B. Appointment Booking
- C. Fill-in Schedule
- D. Get Candidates
Correct Answer: A 🗳️
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The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed? Choose
2 answers
- A. Custom Validation Rule on Work Orders
- B. Custom Work Order Escalation Rules
- C. Custom Work Order Status
- D. Custom Approval Process on Work Orders
Correct Answer: A,C 🗳️
Explanation: Only visible for TrainingQuiz members. You can sign-up / login (it's free).
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