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Updated: Jul 18, 2026
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| Certification Vendor: | HP (Hewlett-Packard) |
| Exam Name: | Selling HP PPS ServiceOne Services |
| Exam Number: | HP2-H33 |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Exam Duration: | 60 minutes |
| Related Certifications: | HP Sales Certification Program HP PPS (Personal & Printing Systems) Sales Certifications |
| Real Exam Qty: | 30-40 |
| Recommended Training: | HP Training and Certification Programs |
| Exam Registration: | HP Certification Portal |
| Sample Questions: | HP HP2-H33 Sample Questions |
| Exam Way: | Online proctored or authorized testing center (varies by region) |
| Pre Condition: | No formal prerequisite, but familiarity with HP PPS portfolio and sales concepts is recommended. |
| Official Syllabus URL: | https://www.hp.com |
| Section | Objectives |
|---|---|
| Sales Process and Best Practices | - Customer engagement strategies - Solution selling methodology |
| HP PPS Portfolio Overview | - Key product categories and positioning - HP Personal Systems and Printing Systems overview |
| Competitive Positioning | - HP advantages in PPS services market - Differentiation vs competitors |
| HP ServiceOne Services | - Service lifecycle and value proposition - Support services and service offerings structure |
| Selling HP Solutions | - Value-based selling approach - Customer needs analysis and solution mapping |
1. A customer is three months from the expiration of their existing service engagement. When you discuss a renewal, they express a desire to keep their existing hardware with a higher level of service. They would also like to manage all their devices under one agreement with multiple payment terms. A review of their hardware inventory shows that it is supported for one more year.
Which renewal option should you offer?
A) Purchasing an extended warranty
B) Hardware Refresh
C) HP Post-Warranty Care Pack
D) Upgrading with HP Contract
2. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal? (Select two.)
A) HP Maintenance Kit replacement
B) HP Refresh Services
C) HP Defective Media Retention
D) HP Contractual Services
E) HP Post Warranty Care Pack
3. Which HP PPS Services value propositions allow customers to concentrate on business activities rather than IT issues? (Select three.)
A) Trusted vendor
B) Security
C) Protection
D) Cost savings
E) Simplification
4. HP Travel Risk Care Pack Service provides which benefit to the end-user?
A) Accidental Damage Protection
B) 24 hour coverage, including holidays
C) Availability in over 150 countries
D) An HP technician onsite next business day
5. Which tool is recommended to find the right HP Care Pack Service for a specific product and check its availability within a certain country?
A) HP Attach Widget
B) HP Support Center
C) HP MySalesGuide
D) HP Care Pack Central
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C,D | Question # 3 Answer: C,D,E | Question # 4 Answer: D | Question # 5 Answer: D |
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