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Updated Apr-2024 Exam CIS-HAM Dumps - Pass Your Certification Exam
The CIS-HAM exam is a valuable certification for IT professionals who want to enhance their career in ServiceNow HAM. Certified Implementation Specialist - Hardware Asset Management certification demonstrates the candidate's proficiency in implementing the HAM module, which is a critical component of IT asset management. Certified Implementation Specialists in HAM are highly sought after by organizations that use ServiceNow for IT operations management. Certified Implementation Specialist - Hardware Asset Management certification also provides a competitive advantage in the job market and opens up opportunities for career growth and development.
NEW QUESTION # 49
When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?
- A. Certificate of destruction
- B. Certificate of decommission
- C. Certificate of discharge
- D. Certificate of disposal
- E. Certificate of retirement
Answer: A
Explanation:
When disposing of an IT asset through a vendor, the asset manager should attach a certificate of destruction to the retired asset's record1.
A certificate of destruction is a document that verifies that the asset has been destroyed in a secure and compliant manner by the vendor1.
A certificate of destruction should include information such as the asset tag, serial number, model, manufacturer, date of destruction, method of destruction, and signature of the authorized person1.
A certificate of destruction helps the asset manager to ensure that the asset is no longer in use, that the data on the asset is erased, and that the asset is disposed of in accordance with environmental, regulatory, and legal requirements1. References:
1: Hardware Asset Disposal
NEW QUESTION # 50
What are the three tiers of Lifecycle Management? (Choose three.)
- A. Improve efficiency
- B. Know what you don't have
- C. Know what you have
- D. Improve management controls
- E. Increase onboarding controls
Answer: A,B,D
NEW QUESTION # 51
In order for a hardware model to be fully normalized rather than partially normalized, what field is required in the hardware model record?
- A. Asset tag
- B. Display name
- C. Model number
- D. Manufacturer
- E. Name
Answer: C
Explanation:
According to the Hardware Asset Management documentation, the hardware model normalization process is a process of comparing the model data in the ServiceNow platform with the datafrom the Content Library, which is a cloud-based service that provides normalized and enriched hardware model data.
The hardware model normalization process helps customers identify and manage their hardware models more effectively, as well as plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates1.
The hardware model normalization process assigns a status to each hardware model, such as Fully Normalized, Partially Normalized, Match Not Found, or Not Normalized1.
The status of Fully Normalized means that the hardware model data in the ServiceNow platform matches the data from the Content Library, indicating a complete and accurate model record1.
The status of Partially Normalized means that the hardware model data in the ServiceNow platform partially matches the data from the Content Library, indicating a missing or incorrect model field1.
In order for a hardware model to be fully normalized rather than partially normalized, the hardware model record must have the following fields populated correctly1:
Manufacturer: The name of the company that produces the hardware product.
Name: The name of the hardware product, such as Dell Latitude E7450 or HP ProLiant DL380 Gen10.
Model number: The unique identifier of the hardware product, such as 210-AFZC or 875671-B21.
Therefore, the correct answer is option E, model number, as it is the field that is required in the hardware model record for full normalization.
NEW QUESTION # 52
What plugin helps alleviate inconsistencies in company names?
- A. Normalization Data Services
- B. Extended CMDB
- C. Contract Management
- D. Data Certification
Answer: A
Explanation:
The plugin that helps alleviate inconsistencies in company names is the Normalization Data Services plugin, which is part of the ServiceNow IT Asset Management suite1.
The Normalization Data Services plugin provides a set of features and capabilities that enable you to standardize and normalize data across various tables and fields in ServiceNow, such as manufacturer names, model names, software names, and company names12.
The Normalization Data Services plugin uses a combination of rules, dictionaries, and algorithms to identify and correct data inconsistencies, such as spelling errors, abbreviations, synonyms, and duplicates12.
The Normalization Data Services plugin can help you improve the quality and accuracy of your data, reduce manual efforts and errors, and enhance reporting and analysis12. References:
1: Normalization Data Services - Product Documentation: San Diego - ServiceNow
2: Normalization Data Services - ServiceNow
NEW QUESTION # 53
Classes are represented as tables in the ServiceNow database. Which is the base asset class?
- A. cmdb_asset
- B. cmdb_hardware
- C. alm_asset
- D. alm_hardware
Answer: C
Explanation:
Classes are represented as tables in the ServiceNow database that define the attributes and relationships of a specific type of record1 The base asset class is the alm_asset table, which contains the common fields and properties for all types of assets, such as hardware, software, consumable, etc.2 The alm_asset table is extended by other asset classes, such as alm_hardware, alm_software, alm_consumable, etc., which add more specific fields and properties for each asset type2 The cmdb_asset table is not a class, but a view that joins the alm_asset table and the cmdb_ci table, which is the base configuration item (CI) class3 The cmdb_hardware table is a CI class, not an asset class, that contains the common fields and properties for all types of hardware CIs, such as computers, devices, network equipment, etc.4
NEW QUESTION # 54
Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios?
(Choose two.)
- A. Create a single asset via barcode scan
- B. Create multiple assets listed on a contract PDF scan
- C. Create a single asset via Name search
- D. Receive one or multiple assets from a purchase order
Answer: A,D
NEW QUESTION # 55
How do you calculate residual value?
- A. Subtract storage and lease cost from the cost of the asset
- B. Subtract the amortized value from the cost of the asset
- C. Subtract the salvage value from the cost of the asset
- D. Subtract the depreciation from the cost of the asset
Answer: D
Explanation:
According to the Hardware Asset Management documentation, residual value is the estimated value of an asset at the end of its useful life.
Residual value is calculated by subtracting the depreciation from the cost of the asset, as stated in the Hardware Asset Management documentation: "Residual value = Cost - Depreciation".
Depreciation is the amount of value that an asset loses over time due to wear and tear, obsolescence, or other factors.
Therefore, the correct answer is option C, subtract the depreciation from the cost of the asset. References:
Hardware Asset Management documentation
What is Hardware Asset Management?
NEW QUESTION # 56
What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?
- A. Normalization mappings
- B. Transform normalization
- C. Mapping assist
- D. Transform mappings
- E. Normalization transformation
Answer: A
Explanation:
Normalization mappings are a feature of the Hardware Asset Management (HAM) application that allow you to standardize the manufacturer name, model name, and model number of hardware assets in the Configuration Management Database (CMDB)1.
Normalization mappings are created by matching the values from the discovery source to the values in the Product Catalog2.
Normalization mappings help you to fully normalize hardware models by ensuring that the asset data is consistent, accurate, and complete3. Reference:
Hardware Normalization
Create normalization mappings
What is Hardware Asset Management?
NEW QUESTION # 57
What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?
- A. Asset-CI Task Action
- B. Asset and CI Action
- C. Asset Action
- D. Asset Task Action
Answer: C
Explanation:
https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/incident-management/task/track-ci.html
NEW QUESTION # 58
When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?
- A. Certificate of decommission
- B. Certificate of disposal
- C. Certificate of destruction
- D. Certificate of retirement
- E. Certificate of discharge
Answer: E
NEW QUESTION # 59
Which applications are required to perform a blind audit of your asset inventory?
- A. ITSM Asset Management and ServiceNow Agent mobile app
- B. Hardware Asset Management (HAM) and ServiceNow Agent mobile app
- C. ITSM Asset Management and ServiceNow My Assets mobile app
- D. Hardware Asset Management (HAM) and Software Asset Management (SAM)
- E. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
Answer: B
Explanation:
A blind audit is a type of inventory audit that does not provide any information about the expected assets in a location. The auditor scans all the assets in the location and compares them with the records in ServiceNow1.
To perform a blind audit, you need the Hardware Asset Management (HAM) application, which enables you to manage the lifecycle of your hardware assets, and the ServiceNow Agent mobile app, which allows you to scan asset tags and barcodes using your mobile device12.
The ServiceNow My Assets mobile app is used to view and request assets from the enterprise asset catalog, not to perform audits3.
The Software Asset Management (SAM) application is used to optimize software licenses and compliance, not to perform audits4.
The ITSM Asset Management application is used to track the financial, contractual, and inventory details of hardware and devices, not to perform audits. Reference:
1: Audit your inventory - Product Documentation: San Diego - ServiceNow
2: Enterprise Asset Inventory Management - ServiceNow
3: My Assets mobile app - Product Documentation: San Diego - ServiceNow
4: Software Asset Management - ServiceNow
5: IT Asset Management - ServiceNow
NEW QUESTION # 60
What is tracked throughout the life of an asset? (Choose three.)
- A. Configuration data
- B. Lifecycle data
- C. Financial data
- D. Hardware data
- E. Contractual data
Answer: B,C,E
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, an asset is defined as "any tangible, physical company technology asset, including those currently in use, those in storage, and support equipment"1. Throughout the life of an asset, the following data are tracked2:
Financial data: This includes the cost, depreciation, and value of the asset, as well as the budget and expenses related to the asset. Financial data helps to optimize the return on investment (ROI) and total cost of ownership (TCO) of the asset.
Contractual data: This includes the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the asset. Contractual data helps to manage the vendor relationships and compliance obligations of the asset.
Lifecycle data: This includes the status, location, ownership, and history of the asset, as well as the events and actions that occur during the asset lifecycle. Lifecycle data helps to monitor the performance and utilization of the asset and plan for its retirement or replacement.
The other options, configuration data and hardware data, are not tracked throughout the life of an asset, but rather at specific stages or levels. Configuration data is the information about the technical attributes and relationships of the asset, which is stored in the configuration management database (CMDB) and managed by the configuration management process3. Hardware data is the information about the physical characteristics and specifications of the asset, such as manufacturer, model, serial number, and barcode4. References:
ServiceNow Hardware Asset Management: Hardware Asset Management overview ServiceNow Hardware Asset Management: What is the IT Asset Lifecycle?
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Hardware Normalization
NEW QUESTION # 61
What happens to the consumable's asset record after it has been consumed?
- A. The record is removed from the system
- B. The record is marked inactive but remains in the system
- C. The record state is set to in use
- D. The record remains in the system for reporting purposes only
Answer: D
NEW QUESTION # 62
A blind inventory audit is typically initiated via which interface?
- A. Now Mobile app
- B. Now Agent Mobile app
- C. Now Inventory app
- D. Third-party API
Answer: B
Explanation:
According to the Audit your inventory document, a blind inventory audit is a type of audit that hides the expected asset list from the auditor, so that the auditor has to physically scan each asset in the location and compare it with the actual asset list1.
A blind inventory audit helps ensure data integrity and accuracy, as it prevents the auditor from "cheating on the test" by relying on the expected asset list1.
A blind inventory audit is typically initiated via the Now Agent Mobile app, which is a mobile application that enables users to perform various tasks related to hardware asset management, such as scanning assets, creating audits, and viewing audit results1.
The Now Agent Mobile app allows users to create an audit on the mobile device, select the location and type of audit, and scan the assets using the device camera or a Bluetooth scanner1.
Therefore, the correct answer is option C, Now Agent Mobile app, as it is the interface that is typically used to initiate a blind inventory audit. Reference:
Audit your inventory
What is Hardware Asset Management?
NEW QUESTION # 63
Which of these tables are installed with Hardware Model Normalization? (Choose three.)
- A. Device Name
- B. Hardware Manufacturer
- C. Hardware Normalize Key
- D. Device Type
- E. Hardware Model Library
Answer: B,D,E
Explanation:
Hardware Model Normalization is a feature that enables users to standardize the data of hardware and consumable models, such as manufacturer, product, model, and device type. Hardware Model Normalization requires the activation of the Hardware Model Normalization (com.sn_hwnorm) plugin, which also activates the Normalization Data Services Client (com.glide.data_services_canonicalization.client) plugin. These plugins install several tables that store the normalized data and the rules for normalization. The tables that are installed with Hardware Model Normalization are:
Device Type: This table contains the device types that are used to categorize the hardware models, such as laptop, desktop, server, printer, etc.
Hardware Manufacturer: This table contains the normalized names of the hardware manufacturers, such as Dell, HP, Lenovo, etc.
Hardware Model Library: This table contains the normalized data of the hardware models, such as manufacturer, product, model, device type, UNSPSC code, etc. This table is populated by the Hardware Model Normalization Content Service, which is a subscription-based service that provides the latest and most accurate data for hardware models.
Hardware Normalize Key: This table contains the rules for generating the normalize key, which is a unique identifier for each hardware model based on its manufacturer, product, and model. The normalize key is used to match the hardware models with the Hardware Model Library data.
The other options, C. Hardware Normalize Key and E. Device Name, are not tables that are installed with Hardware Model Normalization. Hardware Normalize Key is a field in the Hardware Model [cmdb_model] table, not a separate table. Device Name is a field in the Configuration Item [cmdb_ci] table, not a separate table. Reference: Hardware Model Normalization, Demo - HAM Professional - Hardware Model Normalization, Hardware Asset Management
NEW QUESTION # 64
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
- A. Roles control access to features in the product
- B. Personas control access to features in the product
- C. Roles represent types of users of the product
- D. Personas represent types of users of the product
- E. A user may have multiple roles, but a single persona
- F. A user may have multiple roles and personas
Answer: A,D,E,F
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, ITAM personas and ITAM roles are different concepts that relate to the types and access of users of the product. The difference between them are as follows:
ITAM personas are user profiles that represent the typical users of the ITAM product and their business needs. They are not tied to any specific role or permission, but rather describe the goals, challenges, and expectations of the users. For example, some of the ITAM personas are IT Asset Manager, IT Asset Analyst, IT Procurement Manager, and IT Finance Manager1.
ITAM roles are access controls that determine what features and functions a user can access in the ITAM product. They are assigned to users or groups based on their responsibilities and tasks. They can also be combined to grant multiple levels of access to a user. For example, some of the ITAM roles are asset, asset_admin, asset_tagging, and procurement2.
Therefore, a user may have multiple roles, but a single persona (A), roles control access to features in the product (B), personas represent types of users of the product , and a user may have multiple roles and personas (F) are the correct statements that describe the difference between ITAM personas and ITAM roles. References:
1: ITAM personas 2: ITAM roles
NEW QUESTION # 65
A component is considered an IT asset when you want to: (Choose three.)
- A. Know its relationships to a business service
- B. Track its operational information
- C. Track its incurred costs
- D. Manage its procurement
- E. Manage its maintenance contracts
Answer: C,D,E
Explanation:
A component is considered an IT asset when you want to perform hardware asset management (HAM) activities on it1.
HAM is a subset of IT asset management (ITAM) that focuses on the physical components of IT systems2.
HAM helps you to manage the entire lifecycle of your hardware assets, from planning and acquisition to retirement and disposal1.
Some of the HAM activities that require a component to be an IT asset are:
Manage its procurement: This involves creating and fulfilling asset requests, purchase orders, and stock order tasks for the component1.
Track its incurred costs: This involves tracking the financial information of the component, such as cost, depreciation, budget, and chargeback1.
Manage its maintenance contracts: This involves managing the vendor, warranty, and contract details of the component, as well as the return merchandise authorization (RMA) processes for products to be returned, replaced, or repaired1.
Therefore, the options that are also HAM activities are A. Manage its procurement, D. Track its incurred costs, and E. Manage its maintenance contracts.
The other options that are not HAM activities are:
Know its relationships to a business service: This involves mapping the component to other components and services in the configuration management database (CMDB)2. This is a configuration management (CM) activity, not a HAM activity.
Track its operational information: This involves tracking the current status, location, owner, and other attributes of the component that reflect its operational state2. This is also a CM activity, not a HAM activity. Reference:
1: Hardware Asset Management
2: What is Hardware Asset Management?
NEW QUESTION # 66
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