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Last Updated: Sep 14, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Customer Success Enablement | - Customer engagement strategies - Driving adoption and customer value realization | |
| Customer Health and Lifecycle Management | - Customer lifecycle management (LAER framework) - Monitoring customer health metrics - Renewals and expansion opportunities | |
| Discovery | 28% | - Customer outcome validation and stakeholder analysis - Customer use cases and organizational culture - Transition from current state to future state - Governance, adoption strategy, and process improvement |
| Benchmarking and Application | 28% | - Market research and customer success planning - Gap analysis and barriers to success - Customer data interpretation and adoption strategy - Organizational readiness assessment |
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