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Updated: Aug 25, 2026
No. of Questions: 82 Questions & Answers with Testing Engine
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Cisco 300-830 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Implementing Cisco Collaboration Cloud Customer Experience v1.0 |
| Exam Number: | 300-830 CLCCE |
| Real Exam Qty: | 55 - 65 |
| Available Languages: | English |
| Exam Price: | USD 300 |
| Passing Score: | 750 - 850 / 1000 |
| Exam Duration: | 90 minutes |
| Related Certifications: | CCNP Collaboration Cisco Certified Specialist - Collaboration Cloud Customer Experience |
| Exam Format: | Multiple choice, Drag-and-drop, Performance-based |
| Certificate Validity Period: | 3 years |
| Recommended Training: | Cisco Training - Implementing Cisco Collaboration Cloud Customer Experience |
| Exam Registration: | Cisco Exam Registration |
| Sample Questions: | Cisco 300-830 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | No mandatory prerequisites; recommended knowledge of networking, collaboration technologies, and Webex solutions experience |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/clcce.html |
Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Digital Channels | 15% | - Digital contact routing configuration - Chat, email, SMS, social media channel integration - Digital channel troubleshooting |
| Topic 2: Advanced Features and AI | 25% | - AI-powered routing and automation - Third-party integrations and APIs - Analytics and optimization - Advanced workflow design |
| Topic 3: Tenant Configuration and Reporting | 30% | - User and team configuration - Reporting dashboards and visualizations - Network requirements for Webex Contact Center - Agent and supervisor desktop setup - Call recording configuration |
| Topic 4: Telephony and Call Routing | 30% | - Webex Contact Center telephony architecture options - Inbound and outbound telephony settings - Telephony integration configuration - Voice channel troubleshooting - Voice call routing components configuration |
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
1. Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?
A) Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.
B) Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.
C) Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.
D) Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction.
2. An administrator notices that agents receive chat requests even though their status is set to Away vailable for voice only.?Which configuration is MOST likely causing the issue?
A) PSTN region assignment
B) Desktop browser cache
C) Multimedia profile channel permissions
D) Team capacity settings
3. An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?
A) Agent Activity Record
B) Agent Session Record
C) Customer Activity Record
D) Customer Session Record
4. An administrator is adding a custom connector to integrate a third-party application with their Webex Contact Center org using OAuth 2.0 for authentication. Which two grant types must the administrator choose to accomplish this task? (Choose two.)
A) Client credentials - token
B) Client credentials - certificate
C) Server credentials - certificate
D) Client credentials - private key
E) Client credentials - client secret
5. Refer to the exhibit. A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels. Which configuration object's Multimedia profile is inherited by the agent?
A) Site
B) Skill Profile
C) Desktop Profile
D) Desktop Layout
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: D,E | Question # 5 Answer: C |
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